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Preferred Method
Please call our Technical Support staff at +1 (561)
575-3200. At the voice prompt, press menu option number
2 during our daily office hours - 8:00am to 8:00pm EST
Monday to Friday. You will be asked for your name,
company, phone number, your Authentium product and
version number, and known information related to the
threat. After recording your information, the
technical support person will reply with a tracking
number called the "VxER" number. Please keep this number
handy for any future inquiries into this incident.
Email
If you are unwilling or unable to call tech support, you
can send the file directly to the Authentium virus labs.
When sending a file to us, please use PKZIP or PGP to
ensure transmission integrity. You can find our PGP key
located at the bottom of this page. Send sample to
virus@authentium.com
NOTE: For security purposes, please send the sample as a
password-protected zip file, and include the password in
the email.
FTP
Follow the instructions below. NOTE: Make sure you
upload the file in binary mode.
* Connect to ftp://ftp.commandsoftware.com
* Log in as "SAMPLE".
* Change to the "/incoming/virus" directory.
* Upload the files.
* NOTE: You *must* use a Passive FTP client.
-----BEGIN PGP PUBLIC KEY BLOCK-----
Version: GnuPG v1.4.3-1 (Hurtenflurst) - WinPT 0.11.8.1
mQGiBEQ1ZhARBACfVjQ15iBiYP6D9L2SbfDpXf3W3WagXcLZ/UkaoHmASOJmSMZF
Wl/5NdNMUMYXIVrERbvRs6jOxsJqF6owKZyMCcpq1/9YIL8qZvOc87Q2d7J+LL+5
AB3D/+zI/qWPNVWSTXxWTUbYJp8f8FKGp127ao1xu0KK5kua9ynYoHD1ewCghtM/
G4GyYzdC8PRFphBbiPE2CxMEAJSDiShXOZTUeLbimC+rtUXdtwNwvpwp3qFhkxqh
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jOvvAJ46CrigJ7S65ilO+7bV289+qffUjwCeOVFHQERO0BWjAQvgoceEfdFwaDo=
=Pxmo
-----END PGP PUBLIC KEY BLOCK-----

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