Authentium's ESP Live support team includes network security and
software deployment experts.
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Authentium ESP Live Support allows businesses, ISPs and MSSPs (Managed Security
Service Providers) to offer expert threat mitigation services and customer support
to their customers - and manage individual licenses: our ESP Live Server is the
most trusted license management system in the industry.
If you're planning on starting a threat mitigation service that uses live support
personnel, or truck rolls, we can help. Our expert ESP Live support crew have
decades of combined experience in answering security-related questions from ISP
subscribers and other end users: Our call center experts are trained experts
in computer security-related support issues.
Email support is available 8am to 8pm EST Monday thru
Friday to Silver and Gold customers, and 24/7 to
Authentium Platinum customers.
Phone support is available 8am to 8pm EST Monday thru
Friday to Gold customers, and 24/7 to Authentium
Platinum customers. Platinum Customers, please call the
Platinum Toll-Free Hotline provided at your time of
purchase. Gold Customers, please call
1-561-575-3200 8am-8pm EST. Silver customers, you
may call free within 21 days of purchase, or purchase
incidents using a credit card during Gold service hours.
Authentium's ESP Live Online Knowledge Base is available 24/7 to
answer your
questions about service deployments and security
issues,
including spyware, viruses, and firewall issues.
The ESP Live Server is designed to enable "plug and play" integration with virtually
any user directory or user authentication system - from POP3 to Radius, to presence-based
systems such as XMPP. ESP Live Server is fully extensible end can be customized
to support virtually any form of end user service or transaction. With ESP
Storefront, it can also handle your user base's online transaction requests for
downloadable software, or media - on demand. Call 1-800-423-9147 for more
details.
Tired of dealing with updates from multiple vendors/IP addresses? Only Authentium
ESP Live Server enables automatic updating from multiple vendors via a single unified
stream - from a single trusted source. Want to deliver updates to
your end points from inside your network? ESP Live Server supports both hosted
and non-hosted updating, and third-party-hosted updates as well. Security
software developers - become an ESP Live Partner today and start providing your
customers with industry-leading quality of service. Call 1-800-423-9147 for
more details.
Our extensive knowledge base can be easily rebranded, and configured to show only
the most recent information requests from our seven million client population -
so your customers don't have to search for answers. Ask about our 24 hour
turnaround capability. Call 1-800-423-9147 for more details. More Info >
Need to update or upgrade an application out on your network? ESP Live Deployment
can take care of both uninstall, and install responsibilities, and is proven to
be effective on systems with hundreds of thousands of deployed nodes. Call
1-800-423-9147 for more details.
More Info >
